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Wednesday, January 09, 2013

Can Wikipedia be Fixed?

Why does Wikipedia have such a bad reputation?

Is it, in fact, bad? How so?

Is Wikipedia a good idea but flawed in execution? Can it be perfected? Have Wikipedia's creators done the best possible implementation of an "open encyclopedia"?

I think we all have our own answers to these (and similar) questions.

For my own part, I admit to using Wikipedia more than I'd like. I use it because it's useful. "More than I like" means I wish I had something better.

There's an uncertainty factor to Wikipedia that's unsettling. Wikipedia can't be called authoritative, in the way that Encyclopedia Brittanica could be called authoritative. Encyclopedia Brittanica wasn't perfect. But at least a user of it could rest assured that all of the entries in Encyclopedia Brittanica were written and vetted by credentialed experts.

Here's the Wikipedia Paradox: I use Wikipedia to educate myself on subjects areas in which I'm not a domain expert. But precisely because I'm not a domain expert, I'm in no position to judge the correctness of what I'm reading. This introduces unacceptable uncertainty. I can never know the degree to which something I'm reading might be accurate. The cure is for me to do more research, of course. But unless I do that every time, I'm guaranteed to misjudge the accuracy of at least some entries, some of the time. So the question is: What good is something like Wikipedia if I have to verify its correctness every time I use it?

Wikipedia's creators have recently tried to remedy the Paradox by instituting something called "featured articles." Unfortunately, it's an opaque and haphazard non-answer to the problem. Only 3,776 articles out of 4,139,639 articles on the English Wikipedia are "featured," meaning fewer than one tenth of a percent of Wikipedia articles meet "professional standards of writing, presentation, and sourcing,"

What needs to be done to make the other 99.99% of Wikipedia better? I can think of at least three things. Maybe you can add more.

1. Attribution. People need to give their names and qualifications for writing on a subject. The idea that anyone in the world can "contribute" anything at all, on any subject, to an open encyclopedia is, on the face of it, ludicrous. I want to be able to hover the mouse over a given section of text and see the authors' names, with links to their LinkedIn profiles (or other online credentials). I want to be able to see who wrote what, so I can get a feel for the possible validity of the article. In many cases, I won't care. But when I care, I really care.

2. Approval ratings. Lay readers should be asked "Did you find this article helpful?" This is trivial to do. Why isn't Wikipedia doing it? Ideally, this should be done granularly, at section or paragraph level, because we've all seen Wikipedia articles in which certain sections were well-done and others were not-so-well-done. But at least allow some level of endorsement. Right now there's nothing to tell the visitor of a given page whether the page has been deemed helpful by a plurality of viewers.

3. A transparent reputation system. Let experts endorse articles. One idea would be to correlate an article's meta-tags with an expert's "skills inventory" on LinkedIn, so that we know that (for example) an article on Prolog programming was endorsed by someone with "Prolog skills" recommendations in that person's LinkedIn skill profile. Several years ago, researchers at U.C. Santa Cruz built a consensus-based reputation engine called WikiTrust that provided visual clues (in Firefox) about author reputations whenever you browsed a Wikipedia entry. The project is no longer active, unfortunately. But it shows the kind of thing that can be done. (An interesting paper by the UCSC researchers can be found here.)

At this point, Wikipedia's founders should simply pronounce Wikipedia 1.0 an end-of-life product and begin work on Wikipedia 2.0 (if they haven't already done so). No one denies that Wikipedia 1.0 was a useful experiment. But it has reached the end of the line. Wikipedia administrators now devote more than a third of their edits to making reverts, and most usage metrics are down sharply (see this post), so it's clear something needs to be done to rescue Wikipedia from the slow death that has already begun.

Wikipedia 2.0 needs to happen fast. Let's hope the Powers That Be "get it."

50 comments:

  1. Anonymous9:32 AM

    I could not disagree with you more. Wikipedia probably would not be what it is today if all of this attribution and qualifications checking was being done. Many people, yourself probably included, have knowledge of domains that they cannot reasonably claim any work experience in.

    No one but my closest friends knows that I am expert at preparing a zeppoli or that I voraciously read books about the Crimean War. These things are not my job and not on my LinkedIn profile. Yet I am still reasonably qualified to explain them to another person.

    Removing the rigorous and pointless qualifications from the business of truth telling is precisely what makes Wikipedia different from Encyclopedia Britannica. To add them back in now would only be admitting that the 'Wikipedia model' for gathering information has been flawed from the beginning.

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  2. Anonymous10:19 AM

    You are not the first to think Wikipedia needs to place emphasis on credentials; Wikipedia's co-founder Larry Sanger thought so and created Citizendium, an alternative encyclopedia project that followed some of these principles you elucidate. This project seems to have failed, or at least, I have never used it or heard about it other than from my sporadic efforts to see how it's doing. Wikipedia "won" through its openness and accessibility, gaining the public mindshare; eroding its openness could make it less relevant, not more.

    You also misunderstand Wikipedia's intended model that all statements be properly sourced. When this holds true, the credentials of the user who added the information are irrelevant, because you only need to check the source. I don't blame you here, because Wikipedia's open model contradicts its goal of sourced material, creating the _appearance_ that WP is "crowdsourced" knowledge when it is not supposed to be. You can add unsourced statements which may or may not be removed timely. How Wikipedia deals with this issue, as well its is byzantine array of policies and guidelines that likely intimidate many new users, are some of its biggest issues IMO.

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  3. What I used to say is that you can gain confidence through the open editing policy. It only takes one right person to correct any wrong thing on there, so nothing blatantly bad is going to stick around.

    A few things changed my mind.

    One is that Wikipedia has fixed on "kibibyte" and "gibibyte" as standard units of measurement in computer science. These are blatantly bad. I've asked computer people in a number of organizations, large and small, all over the world, public and private, and few people have heard of them. It's truth engineering, and it's very disturbing. It makes me wonder what they are up to on pages for areas I don't know anything about.

    Another is that they have been known to purge contrary views related to certain political subjects.

    I still think my earlier view is plausible. However, I don't think Wikipedia itself can be fixed.

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